Subscription Policy

Love a product? Make it a regular part of your bird's routine!

At BirdTricks, we offer subscription options on many of our physical products, making it easy to keep your bird's favorites stocked without having to remember to reorder. Simply select the subscription option on an eligible product page, choose your delivery frequency, and enjoy the convenience of automatic orders with subscription savings!

And because we believe subscriptions should make life easier, not more complicated, you're always in control.

Managing Your Subscription

Need to change your delivery schedule, adjust your quantity, or cancel altogether? No problem!

You can manage your subscription at any time by logging into your BirdTricks customer account. From there, you can:

• Change how often your orders are delivered

• Adjust the quantity of products in your subscription

• Cancel your subscription whenever you'd like

Please note: Signing up for a subscription does not automatically create a customer account. If you haven't created one yet, you'll need to register using the same email address associated with your subscription.

Cancelling Your Subscription

No minimum commitments. No complicated cancellation process. Cancel anytime!

If you'd rather have us take care of it, simply email info@birdtricks.com and request a cancellation. Our team will be happy to help!

We'll send you an email confirming your cancellation once it's complete. If you haven't received confirmation within 3 business days, please reach out again so we can make sure your request was received.

What If My Subscription Order Has Already Been Placed?

We understand that plans change! If a subscription order processes and you no longer want it, here's what to do:

If your order hasn't shipped: Email us at info@birdtricks.com as soon as possible. If we're able to cancel the order before it ships, we'll issue a full refund.

If your order has already shipped: You can refuse the delivery or request that the package be returned to sender. Once we've confirmed the package is on its way back to us, we'll issue a refund minus the original shipping fee.

Please keep in mind that cancelling a subscription prevents future subscription orders, but it does not automatically cancel an order that has already been processed.

Questions? We're Here to Help!

Whether you need help making a change, cancelling a subscription, or just have a question about how it all works, our team is happy to assist.

Reach out anytime at info@birdtricks.com, and we'll help you get things sorted!