We are one of THEE most customer friendly companies on the planet!

We have a generous 60-day money back guarantee on everything!

We want our customers to be happy. We want you to succeed! If your purchase doesn't give you the results you were hoping for, PLEASE contact us. We want to help!

We will even take an opened bag of bird food back but only one time. That's fair, right? 

We will take toys back with the tags still on and not touched by your bird. (We still do not resell those in case of contagions.)

Please contact us first if you'd like to return something. We won't hassle you, we promise!

The customer is responsible for return shipping.

Late or Missing Refunds

If you believe you should have received your refund already, please check your bank account first.

Then contact your credit card company as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. (Usually 3-5 business days after we have processed it.)

If you’ve done all of this and you still have not received your refund yet, please contact us at

If you need to return something, please send us an email at and send your item return to:

664 South Pine St.
Altoona, P.A. 16602