Blue and gold macaw

I think that one of the hardest jobs here at Birdtricks is consoling owners whose birds have died. I don’t envy the ladies in customer service – sometimes it is heart wrenching.

Often people contact us because they need a shoulder to cry on – we all know how hard it is to find anyone who understands the way we love our birds. Sometimes it helps to communicate with people who you know won’t make little of your grief.

Perhaps the hardest is the contact with people whose ...